Frequently Asked Questions - Principal Investigators (PIs)
The cleanest way to keep things separate is to register as an external user.
- Action: Sign up for an iLab account using an external email address (non-UNM) rather than your university credentials.
- Result: This ensures the system recognizes you as an outside entity from the start, avoiding the internal billing loop.
Ensure the member has logged into iLab before so their account is created.
In the left-hand navigation menu under Manage Groups, click your lab. Then click “Link Existing User” and begin typing their name. Click the drop down and enter the appropriate role for the user. Click Invite.
Institution admins, PIs, and Lab Managers can request access to an unrestricted index.
In the left-hand navigation menu under Manage Groups, click your lab. Click the Membership Requests & Indexes tab. Then click Request access to additional Indices and type the index in the text field. Click Submit. Your request will be sent to the fund approvers to approve.
Please reach out to the Core Administrator for further assistance.
Frequently Asked Questions - Core Administrators
As a Core Administrator, ensure you have filled in the correct values on the Custom Billing Field page. Navigate to your core, click Administration, then click Custom fields.
Please refer to the UNM Custom Billing Fields Instructions document to complete the fields.
Ensure that you have the correct service center index code and also the debit and credit account detail codes.
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